Customer Testimonials
I bought a Chevy Trax from Joey. He was an exception sales man. Patient, knowledgeable, worked with everything I needed. Would 100% but from him again
BEWARE! Chevy Colorado: GM officially released a service bulletin addressing the coolant leak at the upper radiator hose. It is a "known defect" rather than wear-and-tear. Landers, the Chevy dealership in Joplin, Mo., is aware of this problem, which bulletin PIT6494A documented. They did not stand behind their product but instead charged me over $500. I was disappointed that they did not stand behind their product!
BEWARE! Chevy Colorado: GM officially released a service bulletin addressing the coolant leak at the upper radiator hose. It is a “known defect" rather than wear-and-tear. Landers, the Chevy dealership in Joplin, Mo., is aware of this problem, which bulletin PIT6494A documented. They did not stand behind their product but instead charged me over $500. I was disappointed that they did not stand behind their product!
Called service (Corey) and told him the check engine light had come on a the temp gauge was only at 160. He quickly got me end and had the problem fixed the next day. Great service.
I had a positive experience with this dealership, which I would rate as five stars. I found a 2010 Chevrolet Cobalt LT sedan online, listed at a fair market price. The salesperson, Chance, was kind and professional. After a test drive, I was pleased with the vehicle's condition, considering its age and mileage. The engine had life left, transmission shifted smoothly, and brakes stopped the car without issue. However, there were some drawbacks, including a loud whining sound under the hood and wandering at highway speeds. The turn signal stalk needed repair, and the back windows didn't work. Despite ... Read More DealerRater - Jul 18, 2025
We were just coming into look & get some ideas, on truck prices. The young man, who helped us was very kind & considerate, not forceful or pushy. Really liked dealing with him because his attitude was for the customer! He even showed us a truck we didn’t know about so, we ended up buying it
Professional and Curious. The easiest process from looking around to the purchase phase. We definitely will be back to buy another vehicle from Michael.
Car was under warranty. Offered no help and referred me to a distal cadillac dealer with no offer to help facilitate. Horrible service.
Dishonest people and dealership.
Cody Hilburn and Pete Hizen from Landers Chevrolet Cadillac of Joplin
I had the misfortune of dealing with Cody Hilburn and Pete Hizen from Landers Chevrolet Cadillac of Joplin recently, and I can honestly say it was one of the worst experiences I’ve ever had. My daughter and I drove two hours to see a specific vehicle that was listed on their website. After arriving, we were told that the vehicle we came for wasn’t even available—despite having checked in advance and confirming its availability. This was already frustrating, but it only got ... Read More DealerRater - Mar 15, 2025
This is the worst car buying experince AND service experience I have ever had. I have been treated better by used car dealerships. We bought a used car. The front had a rattle but was told it was the road. NOPE it is the struts. We've had car less than 2 weeks. Took it in and was given a repair estimate for over $1,100 but they had to order the parts. Today we get a phone call stating the prices were misquoted for the parts and the bill would be a lot more, $500 more . I would not recommend this dealer to ... Read More Yelp - Feb 3, 2025
Critters chewed up my wiring on my EV car. Fortunately, the light came on and I took it in to have it checked out. They found the chewed wiring and would not let me drive home. They provided a loaner car for me so I wasn't stranded. This occurred over Thanksgiving, so a lot of time was lost. Tom was excellent to work with, he communicated with me multiple times as we waited on the insurance adjuster then the parts. I knew my car was in good hands. I used to go to a different Chevrolet service department - ... Read More DealerRater - Dec 18, 2024
Ricky is the only reason I purchase a vehicle from landers. I have worked with a lot of salesman and he is the best by far.
My car buying experience was very pleasant! I was made to feel valued as a customer, shown around the dealership and the after sales care has been top notch!
Very friendly and helpful, great service and hospitality, it was a great experience and made an enjoyable time and very satisfied with the purchase and everything else.
Ricky Brown was exceptional when helping my mom with her Cadillac purchase. His professionalism, knowledge, and friendly attitude made the whole experience smooth and enjoyable. Ricky was attentive to her needs, answering every question with patience and ensuring she felt comfortable with her decision. He went above and beyond to find the perfect car for her and made the process stress-free. If you're looking for a trustworthy and dedicated salesperson, Ricky Brown is the person to see!
he was really nice & only showed vehicles in my price range, i also told him what i did/didnt like & showed me cars that fit me
My husband and I purchased a Camero from Landers. Chris Olson knocked it out of the park. He was wonderful to deal with. The whole process was quick, and easy. All of our questions were answered. They really did make everything right. Thank you for putting a smile on our faces!!!
Briefly…I’m shopping an hour from home, driving a suburban that someone tried to steal at the KC airport but failed after stripping all the wires in the steering column. Today was the first time I needed to use the windshield wipers after the car being repaired locally and then they wouldn’t turn off. Wouldn’t even slow down. It’s four thirty on a Friday before a three day holiday. A service manager and a mechanic, I’m so sorry I didn’t get their names, located and pulled the relevant fuse to shut down the wipers. ... Read More DealerRater - Aug 30, 2024
Friendly and informative and the atmosphere was more relaxed, not high pressure, than is often encountered.
Everyone seemed to be very nice and helpful. It was a great experience for purchasing a vehicle.
Very thoughtful and concerned with the best deal for us. Paired us with a vehicle that met our needs and wants
Ricky Brown made my auto purchasing experience a pleasant one. All through the process he was very informative and helpful. Even after I bought my car Ricky has continued to help me with questions I have had. Being older and not technical minded, he has been a wonderful help. During the whole process I felt respected and that what I wanted in a car was important. When it’s time to get a new vehicle then I will be wanting him and Landers to assist me. Ricky was Great in assisting me in my car decisions and paperwork.
Ricky Brown was amazing and very knowledgeable. He stayed with us till way past 10pm and got us an amazing deal!!!
Ricky was pleasant to deal with, the finance guy was also super nice. The sales managers were super friendly and easy to deal with. They gave me fair trade in and a good price on the vehicle I purchased
Ricky Brown and the sales team at Landers Chevrolet Cadillac in Joplin made it a quick and easy experience for me and my family. Ricky Brown Is by far one of the best salesman I have dealt with in a long time he’s very sociable definitely people person and outstanding character in the world we live today thanks Ricky Brown, and the sales team and managers at Landers, Chevrolet Cadillac of Joplin.
Great place to buy a vehicle. Smooth process and great customer service all around! If you’re thinking of buying a vehicle Ricky is the salesman to see!
This dealer does not even deserve one star. The sales department is horrible. I
Tried 3 different salesmen to find me the truck that I wanted none of them would help me. One even told me I had to settle for what was on the lot. And the service department there is just as bad. I just took my brand new $80k truck there for a tailgate switch that didn't work. They didn't call me and tell me it was fixed I had to go there And then I get it back and I have 3 scratches now and my ... Read More Google - Jul 24, 2024
We bought a vehicle from landers. I’ll give them a 2 star rating for the fact that buying the car was easy. Although promises were made and then just blown off when we were promised another key. We reached out to Ricky for getting it set up to get another key and got told they’re out of town. Ok I’ll give them time, and never heard back. Time for tagging the vehicle and we didn’t have all the forms that were needed for the vehicle to get tags. So while the buying process has been easy the ... Read More Google - Jul 22, 2024
There's no need to be driving around in golf carts chasing people down trying to hound them to buy a vehicle
I will NEVER go back to this dealership. I purchased a vehicle 60 days ago. I had a major mechanical issue occur and they were not willing to assist, everyone I spoke to about the issue told me “that’s above my pay grade” I couldn’t get straight answers, parts were delayed 30-90 days. They blamed an aftermarket cold air intake for the turbo failure and said “it may not be covered” even though I know that’s a lie as the vehicle had no oil on the dipstick when I checked it AT THE DEALERSHIP with a salesman but ... Read More Google - Jul 15, 2024
It’s not nice to charge $900 for a starter for a Cadillac; and then not even wash and detail the Cadillac for the owner. The staff blamed it on Covid that definitely needs to not be an excuse to not do your job. Ridiculous excuse all Cadillacs should get detailed not just some of the Cadillacs that come in for repair I think this is unkind to the elderly owner.
Had lifetime oil changes with previous company. Since landers took over it has been poor service. Twice now they have failed to change the oil or filter. Showed service guy this last time. He did right and refunded me the engines for life additive. I went home to change oil and you could tell they have never even drained it. They would just replace filter (when they actually did) because I check every time. And top the oil back off. Poor customer service. Reviews get you no response from management. I was prepared to get into a new truck before ... Read More Google - Jun 26, 2024
Service center needs help. I scheduled a truck for a service and transmission check. A day or two before I was scheduled to drop of the truck they called and said they don't have time to do the truck and would need to reschedule.... So how does that work? I scheduled it now they don't have time on the schedule? Obviously I was not scheduled. I did reschedule. then when the truck was dropped of they somehow got one of my other trucks scheduled instead of the one that I had told them I need serviced. So not ... Read More Google - Jun 14, 2024
I have always purchased used cars rather than new and I have never had a problem with any of the cars I have bought until now. When I purchased a 2018 Chrysler 300 and went to drive it home, the radio went haywire and was making a terrible beeping noise and switching between functions. I promptly turned around and took it back and asked them to fix it. They said no problem and gave me a loaner car to drive and I was told by Joey, who had helped with the handling process (I guess that's the appropriate term) told me ... Read More Yelp - May 1, 2024
The Service department went above and beyond to solve the issue on my 2019 silverado.
I had a repair scheduled for 9:30 am and was told that I would be able to be shuttled back home and then picked up when the service was done. When I showed up I was told that they had no shuttle, they apparently called at 8:30 am but didn't bother to leave me a message. Then I was told they didn't have a transmission specialist in that day so they may not be able to change my fluid and filter. A job I have seen amateur Cadillac owners do in their garage at home. I then waited another 15 minutes ... Read More Yelp - Apr 20, 2024
I had a repair scheduled for 9:30 am and was told that I would be able to be shuttled back home and then picked up when the service was done. When I showed up I was told that they had no shuttle, they apparently called at 8:30 am but didn't bother to leave me a message. Then I was told they didn't have a transmission specialist in that day so they may not be able to change my fluid and filter. A job I have seen amateur Cadillac owners do in their garage at home. I then waited another 15 minutes ... Read More Google - Apr 20, 2024
I had a repair scheduled for 9:30 am and was told that I would be able to be shuttled back home and then picked up when the service was done. When I showed up I was told that they had no shuttle, they apparently called at 8:30 am but didn't bother to leave me a message. Then I was told they didn't have a transmission specialist in that day so they may not be able to change my fluid and filter. A job I have seen amateur Cadillac owners do in their garage at home. I then waited another 15 minutes ... Read More DealerRater - Apr 20, 2024
Should be no stars when we bought our car in July 2023 we had titling issues (the title was never signed by the old owners) that resulted in us paying late fees that landers said they would pay since it was their fault I never got paid those back and now 8 months later landers is wanting the title back and threating to get a duplicate title which I didn't even know was legal since the car is in my name
In March, our daughter purchased an SUV and extended warranty from Landers in Joplin. The vehicle itself is quite nice, no issues there.
In September, our daughter passed away. I was tasked with taking care of her estate, including her vehicle. I reached out to her salesperson in Joplin and to the office in AR about cancelling her warranty and selling the car back to Landers. Absolutely no one has returned calls or emails.
We have dealt with 20+ businesses since her death, everyone from insurers to credit card companies. Landers is the only business that has not at least returned ... Read More Google - Dec 18, 2023
Your service writer person Kaci embarrassed my mother and I in front of a bunch of people in the waiting room. Do better.
Everyone was so kind and very understanding that I was a first time car buyer.
When I called to make an appointment, the service dept. was able to work on my car the following business day. My car was picked up and returned so I didn't have to leave work. I received a detailed description of the work that was done and any issues my car was having are now resolved. Everyone was friendly and does a fantastic job! This is why we continue to purchase cars from Landers.
Cory got us in the same day, he has always been efficient and helpful over the years.
Cooper done an absolutely fantastic job!! Well satisfied with his services! Will definitely use him again.
As always, the service department at Landers took exceptional care of me and in addition saved me money. It's places and people like this that keep me as a loyal Chevy owner
Kasi Goff is the one and only Service Advisor for me. She is fantastic. She always gets things right and done in a timely manner. Very professional and helpful with any questions I have. Thank you Kasi keep up the great work.
Chance was the best in being patient with our questions and spending time with us so we could get to know the vehicle before purchase. Shaun expedited the sale and made it possible for us to receive the title when we needed it. The receptionist at the front desk serviced our every need. Best and quickest car deal we have ever encountered!
Got everything done quickly and well, staff was very friendly and helpful, did not waste my time
Awesome staff at this location! Techs got the job done quickly. All around great experience.
Had an appointment on Saturday morning. Couldn't find the appointment in their system even though we had the confirmation email. Refused to do "warranty work" on the weekend. Never again. We will continue to drive an hour to the dealer in Arkansas who actually cares about their customers.
Awful cars. I dont know where the cars are coming from, but i willl never but here, nor will i ever send anyone here again.
Chance was very helpful and made the whole process very easy. Best vehicle buying experience ever.
Great experience. Good person taking care of us. Thats about it. All i got to say.
They are always accommodating , Corey is always there to help me get the best service ,
I was very pleased with how helpful the staff was. They answered all my questions.
Great service! Tom Schaub was very helpful and he provided exceptional communication. Tom also offered a courtesy ride back to my house.
The service department who handled my vehicle service was very kind and handled my recall service well.
Guaranteed 2 keys with every purchase! Yeah, right. I'm STILL waiting for the second key on my Jeep Wagoneer. Perhaps the trick is to keep the second key on your trade-in and exchange it for the second key on your purchase?
Always friendly service. Any questions I've had about the service have been answered with honesty. My normal service consultant Tom is awesome.
Refused to help me with warranty work for my Chevy Silverado black widow. Sca performance would have dealt directly with them and paid for the service, and I was refused. Ended up having to go to roper to have it done. We will never use this Chevy dealer again.
Everyone was extremely helpful with my car buying experience. I would definitely recommend landers to people I know!
Great service and very friendly and prompt. Waiting room is very nice and comfortable. Highly recommend.
Great experience with Pete, he was a please to deal with from the moment we arrived.
Jack Clayton my salesman was so helpful and kind. I never felt rushed and the manager, Rob Whitaker was very helpful and providing me with the best value.
Cory is the best always takes care of our needs and keeps us informed about results
Noticed that my drivers side front lug nuts were visibly loose and 4 of the six moved to finger pressure. Things can be over looked. Just glad I noticed it before a major accident happened.
serviced my pickup with oil change and tire rotation. presented coupon for complete service for like 84.95.. they put an in cab air filter in as well. I didn't expect a 252.00+ service bill. They must have not credited my coupon with the oil change. unless they charge 150.00 to put in a 20.00 in cab air filter. Probably find another place to service my truck in the future.
Very knowledgeable people and extremely helpful and nice had an excellent experience there getting a good price for a car
Great experience and friendly, knowledgeable staff! The dealership is very relaxed and very little pressure.
Friday at 3:30 PM while driving though Joplin on way to Ohio, I felt a slight slapping sensation in the front end when I applied the brakes. I called Landers Service Mgr. Tom who got me in right in to find a completely blown out Bushing holding the A-Arm. They got the parts ordered that night, got them first thing in the morning and had them replaced including and alignment by 10:22 AM that very next morning. The car has never driven better! Tom and Team.., Thank you so much for doing a great job so quickly!
Great staff, easy to talk with, hard working to make a deal, and very knowledgeable with an easy buying experience.
Excellent service. Fast and reliable. I would definitely recommend Landers for both sales and service.
Service advisor, Corey Stansill, did an excellent job keeping us up to date on a difficult auto repair. We knew what they were doing to correct our problem and the cost to do it. Auto tech, Geno, did a good job working through the issues and fixing the them. We could not ask for better service. Bob
Straight forward, to the point. Not a lot of haggling. Did what they said. Good experience.
Great experience I may have messed up on questions number 1, Hayden was awesome, I have already recommended him to my friends,
The salesman and the finance manager were very knowledgeable and nice. I would buy from this dealership again.
I liked the fact there was no pressure to close the deal just good conversation.
Very nice staff, had AWD Trailblazer that I wanted. Great Vehicle. Highly recommend shopping with Landers Chevrolet!
Quick diagnostic and quote- made follow up appointment for repair and it was completed quicker than anticipated- very satisfied
Truck is still not right. Can’t even drive it!! I visited the service center ( 5 year /60000 mile warranty still active) on 2 separate occasions prior to august 2nd when they picked it up and decided to “fix it” and was told twice during the prior 2 visits there was nothing they could do because the check engine light wasn’t actively on. I was told the next time it came on to not turn the truck off or call for an appointment, just bring it straight to the dealership, leave it running and then they could pull the codes. Took it the 3... Read More Google - Aug 17, 2023
Why do you make appointments if you don't atempt to keep them. My appointment was for Thursday at 8 AM and it was Tuesday afternoon before you even looked at it. You had my car for 6 days only to be told, can't find anything, that will be $150.
TIMELY AND EFFICIENT. KNEW WHO I WAS WHEN I DROVE IN THE DOOR. GOOD JOB!
Very good communication and felt we got a fair deal nice to work with. Would buy again
My truck not to be sold till it went threw the. Shop sence I got it last month it been shop more than have had it . And is now back in the shop again . I payed a lot money for this vehicular but can’t even drive it. More than 2 day before has go back on shop . This is not right I feel I got sold a Leamon of a vehicular
Great dealer. Very easy to work with. Awesome prices. Good location. And I don’t have anymore words to meet this freaking word quota
When I had my vehicle in to be fixed the first part of the year I had to recall and said I wanted it fixed and they didn’t do it. The service people are not taking care of the customers very well. They caused my one headlight to go out and instead of putting what I had in it before they put a cheap one in.
We were treated very professionally with concern and friendliness. Since the car had to remain overnight they gladly supplied a loaner without us asking for one. They kept us informed how the work was going and called as soon as it was finished.
they walk me through the experience of on line shopping for the car of my dreams thank ya'll
Always helpful staff from scheduling to check out. Couldn’t have been happier with my service.
Great service, awesome atmosphere. Tom promised to get me out within the hour and he did.
Never top off fluids when getting your oil changed. Rotate tires but never recalibrated them. Had a known issue with my blazer appointment was at 10:30 didn’t leave the dealership until 2 as they made me wait saying my extended warranty had to approve but my car was still covered under the bumper to bumper. Was going to make me pay. The service person at the desk was rude. Will never take my vehicle back there again.
The service man took puctures so i could see what he seen under the car.put my mind at ease.
Nice clean facility with friendly, knowledgeable staff ready to assist you once you set foot in the facility.
The service at Landers Chevrolet is excellent. I wouldn’t take my car anywhere else.
Super easy to deal with. Corey with service is very attentive and quick to respond!
Took my car in for a coolant fan problem. They plugged it in to their diagnostic machine, said they couldn't see the problem. I had to pay $150 for nothing.